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ITSM Articles

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Records 1 to 6 of 6      Records Per Page 
Name (*) Author (*) Description (*) Link (*)
Roles with ITIL v3
Multiple Authors
This document describes various roles within ITIL v3
ITSM Articles\Roles with ITIL v3.pdf
ITIL Gloassary
Multiple Authors
This is the description of words and acronyms used in ITIL v3.0; A MUST before you go and write the ITIL v3.0 exam
ITSM Articles\ITIL V3 Glossary.pdf
ITIL Whitepaper
Alex D Paul of AdventNet
Good light book of ITIL v2.0 explaining the concept in layman's language
ITSM Articles\itil-whitepaper.pdf
ITIL v3 Lifecyle
Multiple Authors
Explanation of the ITIL v3.0 Service Life Cycle...and brief description of each phase of lifecycle
ITSM Articles\ITIL v3 Life Cycle.pdf
Course Slide - ITIL v3.0 Vedang Software
Dr Pratul Sharma
The Course Slides covered during the training program
ITSM Articles\CourseSlides.pdf
ITIL 2011 Updates
OGC
The latest updates to ITIL 2011
ITSM Articles\ITIL_2011_Summary_of_Updates.pdf
Records 1 to 6 of 6      Records Per Page 

 

 
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